Position
We are currently seeking an experienced and driven Customer Success Manager to join our team and help shape the future of our AI voice agent platform. In this role, you will be responsible for building strong relationships with our clients, ensuring they fully leverage our solutions to achieve their business objectives, and acting as the primary liaison between our customers and internal teams.
Key Responsibilities:
Our people are at the heart of our success, and we are committed to fostering an environment that nurtures personal and professional growth. We believe in investing in our team members by providing ample opportunities for career advancement, enabling them to expand their skill sets, and flourish in their chosen paths. Our employees benefit from competitive compensation packages that include stock options, reflecting our dedication to sharing the success of our company with those who make it possible.
- Onboard new customers, guiding them through implementation and adoption of our AI voice solutions
- Proactively monitor customer health metrics, identify churn risks, and implement retention strategies
- Serve as the voice of the customer internally, collecting feedback and driving product improvements
- Conduct regular business reviews and ensure clients realize continuous value from our platform
- Develop and maintain comprehensive knowledge base articles, best practices, and training materials
Necessary Skills:
- Proven experience in customer success or account management within a SaaS or technology company
- Strong interpersonal and communication skills, with aptitude for building long-term relationships
- Analytical mindset, comfortable using data to inform decision-making and measure customer health
- Ability to manage multiple high-priority accounts simultaneously in a fast-paced environment
- Passion for technology and empathy for solving complex customer challenges
Join our team as a Customer Success Manager and leverage your expertise to make a lasting impact in the rapidly evolving world of AI-driven customer engagement.
